Effective Date: October 1, 2024
1. Introduction
AI Medical Billing, Inc., doing business as Koala, is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you participate in the Koala Concierge Appointment Service Pilot Program ("Pilot Program").
2. Information We Collect
To provide our services, we collect the following types of information:
- Personal Information: Includes your name, contact details (email, phone number, WhatsApp), and payment information for billing purposes.
- Health Information: Any health-related data that you provide, such as your healthcare providers, appointment availability, and any specific health concerns.
- Usage Data: Information about how you engage with our services, including communication preferences and your interactions with our concierge.
3. How We Use Your Information
We use the information collected to:
- Schedule and manage your medical, dental, and vision appointments.
- Improve the functionality of the Pilot Program.
- Communicate with you regarding your appointments and services.
- Analyze service performance and user engagement (de-identified data).
4. Sharing Your Information
We may share your personal information only with the following parties:
- Healthcare providers for the purpose of scheduling appointments.
- Service providers and third-party vendors who assist in the operation of the Pilot Program, such as payment processors.
We do not sell or share your personal data with third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal and health information from unauthorized access, disclosure, alteration, or destruction. All data transfers are encrypted, and access to your data is limited to authorized personnel.
6. Your Rights
You have the right to:
- Access and correct your personal data.
- Request deletion of your personal data, subject to any legal or contractual obligations.
- Withdraw your consent at any time by opting out of the Pilot Program or changing your communication preferences.
7. Retention of Information
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.
8. Updates to the Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you by email if significant changes are made.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
contact@koalahealth.ai
Koala Health
1420 Washington Blvd Ste 301, Detroit, MI 48226